At Mossę Clothing, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make things right with a smooth and fair return process.
1. Eligibility:
To be eligible for a return:
Items must be unused, unworn, and in original condition
Products must be returned in their original packaging
Return request must be made within 30 days of the purchase date
Proof of purchase is required (order number or receipt)
2. Return Process:
Contact Us: Email info@mosseclothing.com with your order number and reason for return.
Authorization: Our team will review your request and provide return instructions.
Send the Item Back: Package your item securely and ship it using a trackable method.
Inspection & Refund: Once we receive and inspect the item, you’ll be notified of the refund approval.
3. Refund Details:
Refunds are processed to the original payment method
Processing time: 2–15 business days depending on your bank
You’ll receive a confirmation once the refund is issued
4. Return Shipping Costs
Return shipping is the responsibility of the customer
We recommend using a trackable shipping service (Canada Post, UPS, FedEx etc.)
If the return is due to an error on our part (e.g. wrong item, defective product), we’ll cover the shipping cost
5. Exchanges
We do not offer direct exchanges.
To get a different size or color, please complete a return and place a new order for the item you’d like.
6. Non-Returnable Items
Customized or personalized items are non-refundable unless damaged or defective
Items sent back worn, damaged, or outside the 30-day window may not qualify for a refund
7. Questions?
For help with a return, email us anytime at info@mosseclothing.com — we’re here to support you every step of the way.
Thank you for choosing Mossę Clothing — we appreciate your trust, and we’re committed to providing a premium experience from start to finish.